Refund policy

Crystal Empire Siri is committed to ensuring your satisfaction with our products. Please review our refund policy below:

Returns

• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as you received it. When you received product, kindly shoot a video through mobile during opening the package or box and send video to us as soon as possible if damaged.
  
  
• You must initiate the return request within 7 days of receiving your purchase.
• Certain items, such as custom orders or personalized products, are non-refundable.

Refund Process

• Once your return is received and inspected, we will notify you via email whether your refund is approved.
• If approved, a refund will be processed to your original payment method within 5-7 business days.
• Please note that shipping costs are non-refundable. If you receive a refund, the original shipping costs will be deducted.
  
  

Exchanges

• We replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please contact us at crystalempire1123@gmail.com with your order number and a description of the issue.

Non-Refundable Items

• Custom-made items
• Discounted or sale items
• Gift cards

Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at crystalempire1123@gmail.com